FAQ
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Merging Parties
If you have duplicate parties, you can merge them via the Parties page. Watch the video in this article or follow the step-by-step instructions to learn how to merge duplicate parties in Landboss.
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How do I update the Landboss QuickBooks Exporter?
The Landboss QuickBooks Exporter is a separate utility from Landboss that handles the export process when you choose to export your accounting data to QuickBooks and it is usually installed automatically as needed. Occasionally, we release a new version of the utility that requires you to re-install it.
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Why are time entries showing up as unapproved when I make an invoice?
Landboss requires time entries to be approved by one or more users before the entries can be used to either create an invoice or generate payroll. If multiple time reviewers are configured for a time entry, the entry requires all time reviewers approve it.
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Why can't I find the record that I'm searching for?
Landboss saves the last search filters that you used on the various search screens and it is possible to overlook previously entered filters. To ensure that you are starting from a blank search form click the reset link that is located right next to the search button.
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What do I do if I forget my password?
If you've forgotten your password, or you've been locked out of your account after too many incorrect password attempts, you can request your password be reset by following the directions in this article.
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Why can't I upload PDF receipts?
Receipts that are uploaded are automatically sorted, indexed, and added to the PDF that is generated when printing expense reports, so, they need to be in an image format so the system can processed them correctly. The supported image formats are: .tif, .tiff, .jpg, .jpeg, .gif, or .png format.
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What coordinate system do Shapefiles need to be in to be uploaded to Landboss?
To correctly map a Shapefile on a tract, it must be in WGS 1984 Web Mercator coordinate system.
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How can I stop getting notification emails?
By default, all users will receive notification emails for any prospect that they have access to. You can unsubscribe from those emails by following the directions in this article.
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Why can't I login after resetting my password?
If you are having trouble logging in and resetting your password is not working, then it is possible that your user account has been deactivated by an account administrator.
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