Why can't I login after resetting my password?

If you are having trouble logging in and resetting your password is not working, then it is possible that your user account has been deactivated by an account administrator.

For security reasonse, the application will not inform you if your user account has been disabled, but if you try recovering your password and still aren't able to login, then it is highly likely that an admin at your company has disabled your account. You will need to contact them to resolve the issue as it is against company policy for a UnitK Software staff member to enable user accounts.

If you have verified that your user account is enabled and are still having trouble logging in, please submit a support request and we'll happily help you resolve the issue.


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