FAQ
-
How do licenses work?
Landboss has three different types of licenses: Full Access, Accounting, and View Only and each user will occupy a single license.
Read More -
How do I update the Landboss QuickBooks Exporter?
The Landboss QuickBooks Exporter is a separate utility from Landboss that handles the export process when you choose to export your accounting data to QuickBooks and it is usually installed automatically as needed. Occasionally, we release a new version of the utility that requires you to re-install it.
Read More -
What should be done if an employee leaves the company?
When a user leaves the company, we recommend an administrator deactivate the former employee's account. Deactivating a former employee's account will not delete any work he's done in Landboss, but will prevent him from being able to log in to Landboss or receive notification emails. In addition, the license that was being used by the former employee will now be freed up and can be assigned to a new employee.
Read More -
Why can't I find the record that I'm searching for?
Landboss saves the last search filters that you used on the various search screens and it is possible to overlook previously entered filters. To ensure that you are starting from a blank search form click the reset link that is located right next to the search button.
Read More -
How can I stop getting notification emails?
By default, all users will receive notification emails for any prospect that they have access to. You can unsubscribe from those emails by following the directions in this article.
Read More -
Why are time entries showing up as unapproved when I make an invoice?
Landboss requires time entries to be approved by one or more users before the entries can be used to either create an invoice or generate payroll. If multiple time reviewers are configured for a time entry, the entry requires all time reviewers approve it.
Read More -
How do I change my password?
Learn how to change your password by following the directions in this article.
Read More -
How do I deactivate a prospect?
Deactivating a prospect keeps the information you've entered into Landboss, but hides it from view and reports. Follow the step-by-step instructions in this article to deactivate a prospect.
Read More -
Why can't I login after resetting my password?
If you are having trouble logging in and resetting your password is not working, then it is possible that your user account has been deactivated by an account administrator.
Read More -
What should I do if I find a help article that is out-of-date?
While we strive to keep the help articles up-to-date, Landboss has had quite a few changes over the years, so it's possible that you will run into a help article that has screenshots or videos that are out-of-date or even text instructions that no longer make sense.
Read More