FAQ
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What coordinate system do Shapefiles need to be in to be uploaded to Landboss?
To correctly map a Shapefile on a tract, it must be in WGS 1984 Web Mercator coordinate system.
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How do I transfer a license to another user?
If you want to transfer a license to another user, you'll need to first deactivate the current license-holder and then assign the license to the new license-holder.
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What do I do if I forget my password?
If you've forgotten your password, or you've been locked out of your account after too many incorrect password attempts, you can request your password be reset by following the directions in this article.
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What do I do if I'm locked out of my account?
If you enter an incorrect password too many times, Landboss will temporarily lock your account for security reasons. This article goes over the various ways you can unlock your account.
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Which browsers are supported?
Landboss supports all major browsers and will likely work in most lesser known browsers; however, there are certain features that, for technical reasons, will work only in specific browsers.
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How do I update the Landboss QuickBooks Exporter?
The Landboss QuickBooks Exporter is a separate utility from Landboss that handles the export process when you choose to export your accounting data to QuickBooks and it is usually installed automatically as needed. Occasionally, we release a new version of the utility that requires you to re-install it.
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How can I stop getting notification emails?
By default, all users will receive notification emails for any prospect that they have access to. You can unsubscribe from those emails by following the directions in this article.
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Why can't I login after resetting my password?
If you are having trouble logging in and resetting your password is not working, then it is possible that your user account has been deactivated by an account administrator.
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What should I do if I find a help article that is out-of-date?
While we strive to keep the help articles up-to-date, Landboss has had quite a few changes over the years, so it's possible that you will run into a help article that has screenshots or videos that are out-of-date or even text instructions that no longer make sense.
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