FAQ
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Why can't I upload PDF receipts?
Receipts that are uploaded are automatically sorted, indexed, and added to the PDF that is generated when printing expense reports, so, they need to be in an image format so the system can processed them correctly. The supported image formats are: .tif, .tiff, .jpg, .jpeg, .gif, or .png format.
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How do I update the Landboss QuickBooks Exporter?
The Landboss QuickBooks Exporter is a separate utility from Landboss that handles the export process when you choose to export your accounting data to QuickBooks and it is usually installed automatically as needed. Occasionally, we release a new version of the utility that requires you to re-install it.
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Why can't I find the record that I'm searching for?
Landboss saves the last search filters that you used on the various search screens and it is possible to overlook previously entered filters. To ensure that you are starting from a blank search form click the reset link that is located right next to the search button.
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Why are time entries showing up as unapproved when I generate an invoice?
When generating a work invoice for a prospect in Landboss, you may discover that the number of Unapproved time entries listed on the Outstanding Time screen is not zero. Unapproved time entries are skipped when generating invoices or paystubs, so it's important to understand why that may be.
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Which browsers are supported?
Landboss supports all major browsers and will likely work in most lesser known browsers; however, there are certain features that, for technical reasons, will work only in specific browsers.
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How do licenses work?
Landboss has three different types of licenses: Full Access, Accounting, and View Only and each user will occupy a single license.
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How do I deactivate a prospect?
Deactivating a prospect keeps the information you've entered into Landboss, but hides it from view and reports. Follow the step-by-step instructions in this article to deactivate a prospect.
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How do I add a husband and wife, trust, or company?
In Landboss, there are two different types of parties: individuals and companies. An individual is one person who owns his interest individually, while a company could be a legal corporation, a trust, a joint tenancy, a tenancy in common, etc. In short, create a company for anything that is not an individual person.
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Logging in to Landboss
Learn how to login to Landboss by following these step-by-step instructions.
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What should I do if I think I've found a bug?
We do our best to not introduce bugs in our software, but they still do happen. If you think you've found one, please let us know immediately.
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