FAQ
-
What should be done if an employee leaves the company?
When a user leaves the company, we recommend an administrator deactivate the former employee's account. Deactivating a former employee's account will not delete any work he's done in Landboss, but will prevent him from being able to log in to Landboss or receive notification emails. In addition, the license that was being used by the former employee will now be freed up and can be assigned to a new employee.
Read More -
What do I do if I forget my password?
If you've forgotten your password, or you've been locked out of your account after too many incorrect password attempts, you can request your password be reset by following the directions in this article.
Read More -
How can I stop getting notification emails?
By default, all users will receive notification emails for any prospect that they have access to. You can unsubscribe from those emails by following the directions in this article.
Read More -
How do licenses work?
Landboss has three different types of licenses: Full Access, Accounting, and View Only and each user will occupy a single license.
Read More -
How do I deactivate a prospect?
Deactivating a prospect keeps the information you've entered into Landboss, but hides it from view and reports. Follow the step-by-step instructions in this article to deactivate a prospect.
Read More -
Why can't I upload PDF receipts?
Receipts that are uploaded are automatically sorted, indexed, and added to the PDF that is generated when printing expense reports, so, they need to be in an image format so the system can processed them correctly. The supported image formats are: .tif, .tiff, .jpg, .jpeg, .gif, or .png format.
Read More -
How do I transfer a license to another user?
If you want to transfer a license to another user, you'll need to first deactivate the current license-holder and then assign the license to the new license-holder.
Read More -
Why can't I find the record that I'm searching for?
Landboss saves the last search filters that you used on the various search screens and it is possible to overlook previously entered filters. To ensure that you are starting from a blank search form click the reset link that is located right next to the search button.
Read More -
Which browsers are supported?
Landboss supports all major browsers and will likely work in most lesser known browsers; however, there are certain features that, for technical reasons, will work only in specific browsers.
Read More -
How do I update the Landboss QuickBooks Exporter?
The Landboss QuickBooks Exporter is a separate utility from Landboss that handles the export process when you choose to export your accounting data to QuickBooks and it is usually installed automatically as needed. Occasionally, we release a new version of the utility that requires you to re-install it.
Read More